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Changes, fixes, and improvements, sorted.

It works for WordPress, Shopify, and most other platforms, and for any kind of site, from a small business website to a busy online store.

There are two ways to work with us. Ad-hoc support suits occasional jobs: email us when something comes up, and you pay for the time it takes. A retainer suits regular work: a set block of hours each month at a lower rate, with your requests first in the queue and a predictable monthly bill.

Larger projects, like a new section of the site or a redesign, get a fixed quote instead, so you know the cost before anything starts.

Rates

Ad-hoc

$130/ hr

Standard rate

For once-off jobs and occasional changes. Email us when something comes up, and you only pay for the time it takes.

Expedited

  • Prioritynext business day $195 / hr
  • Emergencywork starts within the hour $260 / hr
  • Emergency, after hoursoutside business hours $325 / hr
  • Minimum one hour, then 15-minute blocks
  • Business hours 9–5, Mon–Fri, excluding public holidays
  • Priority and emergency work depends on availability

Retainer

From$105/ hr

5–20 hours a month

For sites that need regular, ongoing work. A set number of hours each month at a lower rate, with priority in the queue and a predictable bill.

Monthly blocks

  • 5 hours $120 / hr Save $10/hr $600/ month
  • 10 hours $115 / hr Save $15/hr $1,150/ month
  • 15 hours $110 / hr Save $20/hr $1,650/ month
  • 20 hours $105 / hr Save $25/hr $2,100/ month
  • Paid upfront each month; unused hours don’t roll over
  • Extra hours billed at the standard rate
  • Minimum 3 months, with 2 months’ notice to change or cancel

Larger projects are quoted at a fixed price. Prices in AUD excluding GST.

What support covers.

A few examples of the jobs clients send us. If it’s not on the list, ask: if it’s work on your website, it’s probably covered.

  • Content

    • Text, image, and product updates
    • New pages and blog posts
    • Forms and pop-ups
  • Design

    • Layout and styling tweaks
    • New sections and page templates
    • Fixes for how it looks on mobile
  • Fixes & updates

    • Broken features and error messages
    • Plugin, theme, and app updates
    • Checkout and contact form problems
  • Features & growth

    • Small new features
    • Third-party integrations
    • Speed and search improvements

Need a hand with a site?

Fill in the blanks and send. Tell us what needs doing and we’ll suggest ad-hoc or a retainer, whichever fits.

Send us a message

To Chris Anderson <chris@brightspire.com.au>

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